Shipping
All packages are processed and shipped Monday through Friday from 9:00 am-6:00 pm PST, with the exception of national holidays where carriers do not pick up packages.
The time frame of order delivery is divided into two parts:
  • Processing Time:1-3days
  • Shipping Options time：7-28days
  • Shipping methods: UPS, USPS, Amazon logistics, DHL etc. 
Shipping times are based on our best estimate, however, delays can occur in transit or due to holds at your local custom office, so it may take longer for an order to be delivered.
NOTES:
  • Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
  •  After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped.
  •  In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
  •  If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the order date.
Tracking Your Package

 

We provide tracking information for all orders. You can track your order by clicking on the "Track Order" page and entering your information. Please feel free to contact us if you have any questions about which carrier is shipping your package.

NOTES:

  • For unnecessary troubles, please make sure your address and phone number are correct when filling in the harvest address, or contact us(service@keeisea.com) in time before the order has tracking number to request a change of address, otherwise the parcel will not be delivered at your expense.
  • The exact delivery frame depends on many factors, such as customs, weather, whether in peak season and other uncontrollable factors.
  • Please make the necessary arrangements to be present at the time of delivery. A return shipment fee will be applied if your package is returned to our facility by our provider under the same label for any reason.

FAQS

Can't find your answer? Please contact us and we will get right back to you.

Product

We encourage every Keeisea customer to use the Keeisea size chart to select the correct size before placing an order. And we will place the size chart on each product page.

If you are are not sure of your shoe size, you can measure your feet with help of a Ruler or Brannock Device.In order to provide a better shopping experience, contact us (service@keeisea.com) with no hesitation if you have any size problem.

If not, we may provide some similar styles for you to choose from. Of course, you can also directly cancel the order and we will give a refund.

Shipping

All orders are allotted 1-3 business days for processing,including those with expedited shipping. All packages are processed and shipped Monday through Friday from 9:00 am-6:00 pm PST, with the exception of national holidays where carriers do not pick up packages.Please check theShipping Informationfor more details.Some styles may be available for pre-order. If an item is back-ordered, the shipping timeframe will be indicated in red lettering on the product’s page.

We generally update order information 2-5 days after you place your order. We will send an email to the email address you purchased the product from with the shipping number. If you would like shipping tracking details, please enter your shipping number on the tracking order page.

If you have not received your delivered order or if your order was lost in transit, please contact us and we will be happy to help you.

Category

If you want to return pro first contact our customer service, please read our Return & Exchange Policy for details.

If the PayPal account with which you paid your order is no longer available, please contact the PayPal customer service to reopen it. And then send an email message to us with your order number for a refund. Keeisea will return the money to your old PayPal account within 3 business days.

Upon arrival, please allow our returns team 1-3 business days to process your item. All items returned are thoroughly inspected post-arrival. Please note, refunds may take an additional 5-7 business days to reflect on your given bank statement. All refunds will be processed to the original form of payment.

Should you choose to return an item you paid to ship VIA expedited shipping, your shipping charge will NOT be refunded with your return. This charge is paid to our shipping carrier to ensure you receive your item in the allotted time frame selected at checkout.  

Gift cards purchased online are not eligible for return.

Checkout

We currently accept orders using the following payments: Visa, MasterCard, American Express, Apple Pay, PayPal.
If you have none, please contact us for more help(service@keeisea.com).

By law, Keeisea is required to collect sales tax on all applicable orders. The tax rate applied to your order will generally be the combined state and local rate for the address to which your order is shipped. This is calculated by a third party. All charges will be applied to your order prior to order placement.

If you live in an apartment please be sure to fill in your apartment number so that you can receive your shoes, otherwise we will have difficulty delivering them.

Orders

There is generally a small window of time immediately after your order is placed in that it could be cancelled. To see if your order can be cancelled, contact our customer service department. If we are unable to cancel your order, you may return your item for a refund (excluding shipping charge and return postage).

Check the status of your online order at your convenience by logging into your Keeisea account.If you don't have an account then you can check the email address you had when you placed your order and we will usually send a copy of the order information to your email address. If you still can't find it, you can contact our customer service department and we'll be happy to help you.