Help Center
If you want to return pro first contact our customer service, please read our Return & Exchange Policy for details.
If the PayPal account with which you paid your order is no longer available, please contact the PayPal customer service to reopen it. And then send an email message to us with your order number for a refund. Keeisea will return the money to your old PayPal account within 3-5 business days.
You can choose the corresponding size according to our sizing suggestions.In order to provide a better shopping experience, contact us (service@keeisea.com) with no hesitation if you have any size problem.
We encourage every keeisea customer to use the keeisea size chart to select the correct size before placing an order. And we will place the size chart on each product page.
If not, we may provide some similar styles for you to choose from. Of course, you can also directly cancel the order and we will give a refund.
We generally update order information 2-3 days after you place your order. We will send an email to the email address you purchased the product from with the shipping number. If you would like shipping tracking details, please enter your shipping number on the tracking order page.
If you have not received your delivered order or if your order was lost in transit, please contact us and we will be happy to help you.
When you fill in your shipping address, if it is an apartment address, please make sure to fill in your apartment number so that you can receive the shoes, otherwise we will have a hard time delivering them.
We currently accept orders using the following payments: Apple Pay, PayPal.
If you have none, please contact us for more help(service@keeisea.com).
By law, Keeisea is required to collect sales tax on all applicable orders. The tax rate applied to your order will generally be the combined state and local rate for the address to which your order is shipped. This is calculated by a third party. All charges will be applied to your order prior to order placement.
Check the status of your online order at your convenience by logging into your Keeisea account.If you don't have an account then you can check the email address you had when you placed your order and we will usually send a copy of the order information to your email address. If you still can't find it, you can contact our customer service department and we'll be happy to help you.
There is generally a small window of time immediately after your order is placed in that it could be cancelled. To see if your order can be cancelled, contact our customer service department. If we are unable to cancel your order, you may return your item for a refund .